Support
We respond to most messages within 1–2 business days.
Get in touch
The fastest way to reach us is by email. Please include your device model, iOS version, and a description of the issue or question.
Common questions
How do I cancel my subscription?
Subscriptions are managed through your Apple ID, not from within Pawslate. On your iPhone or iPad, open Settings → [Your Name] → Subscriptions, tap Pawslate, then tap Cancel Subscription. Cancellation takes effect at the end of your current billing period.
How do I restore a subscription on a new device?
Sign in with the same Apple ID, open Pawslate, go to Profile, tap Upgrade (if shown), then tap Restore Purchases. Your subscription will be restored at no charge.
Is my pet's data backed up?
Yes. All your pet records sync automatically to a secure cloud database (Firebase). If you reinstall Pawslate or sign in on a new device with the same Apple ID, your data will be there waiting for you.
What does AI Symptom Triage do — and what doesn't it do?
The AI Symptom Triage feature reads the symptoms you describe and returns an urgency level (low, monitor, urgent, or emergency), a list of possible causes, red flags to watch for, and a recommendation. It is not a substitute for a veterinarian. If your pet may be experiencing an emergency, contact a vet immediately — don't wait for the app. See the veterinary disclaimer in our Terms.
How do I delete my account?
Open Pawslate, go to Profile → Delete Account, and confirm. This permanently removes your account, all your pet records, and all photos within 30 days. This action cannot be undone.
I forgot my password.
Pawslate uses Sign in with Apple, so there's no separate password. If you can't access your Apple ID, follow Apple's account recovery instructions.
What species does Pawslate support?
Pawslate supports dogs, cats, rabbits, birds, and reptiles. Each species has its own set of common vaccinations and care fields.
Can I add multiple pets?
The free tier supports one pet. Pawslate Pro supports unlimited pets. You can upgrade from Profile → Upgrade within the app.
I found a bug. How do I report it?
Send a description to iryamukurup@yahoo.fr. Including the steps to reproduce, your iOS version, and the Pawslate version (shown in Profile) helps us fix it quickly.
I have a feature request.
We'd love to hear it. Email us with the subject "Feature Request" and a short description of what you'd like to see.